The best learning management systems for hospitality staff training offer industry-specific training content for employees along with cutting-edge frontline learning features. Key modules offered by these LMSs include topics such as food safety, compliance training, and how to provide exceptional customer service.
Advanced LMSs for hospitality companies are also designed to keep your employees engaged. This is often achieved using microlearning, which offers bite-sized modules and daily intelligent reinforcement. A dynamic hospitality LMS can also standardize and streamline the onboarding process for a consistent guest experience across all locations.
Below are three top-rated LMS platforms for hospitality training that facilitate operational consistency and help employees create next-level guest experiences.
1. Axonify
Axonify is a top LMS for hospitality training that upskills employees using microlearning and AI reinforcement. Hospitality employees are on the frontline of greeting customers and creating exceptional guest experiences. These employees often have little time to dedicate to training. Axonify helps frontline employees learn information quickly through short, focused modules.
The benefits of using Axonify for hospitality companies are:
Fast and Easy Consumption of Information
Axonify helps managers create micro-content delivered directly to employees’ devices so that they can consume it in just a few minutes a day. Hospitality employees can review the information without leaving the floor or choose to review the information during breaks. This relieves the headache of managers scheduling and hosting lengthy training meetings, allowing hospitality staff to focus on their guests.
Personalized Learning Programs
Axonify uses AI to study the learning habits of individuals and create personalized learning programs. It is the only enablement platform to tie knowledge to behaviors and business results. Axonify uses adaptive learning algorithms to provide employees with customized training to fit their distinct learning preferences.
Fun and Interactive Training
Axonify makes employee training fun and interactive by making use of gamification elements in its modules, such as points, rankings, and leaderboards. Gamification features incentivize employees, enhance productivity, and boost morale in the workplace.
Real-Time Analytics
Hotel and hospitality managers can track the performance and progress of their direct reports with real-time data analytics. This steady flow of insights will help managers make data-driven decisions about employees and employee training. Axonify’s specialty is identifying knowledge gaps among employees, making it possible to adjust training programs to address these gaps and bring staff members up to speed.
Key Takeaways about Axonify
Axonify uses AI for adaptive and individualized training. This way every employee gets a training program that suits his or her own learning style. Axonify also makes hospitality training fun by incorporating gamification elements that can help employees learn about hotel protocols in a more interactive and engaging way. Real-time analytics help hotel and hospitality managers make data-informed decisions.
2. TalentLMS
TalentLMS is another popular learning management system that is used in the hospitality industry. The beauty of this LMS is its simplicity as well as its scalability. TalentLMS enables organizations to create a more flexible and engaging training experience for staff at all levels. It is capable of training a small team of restaurant staff to an entire group of multifunctional hotel employees.
The benefits of using TalentLMS for hospitality companies are:
Ease of Use
TalentLMS has an easy-to-use interface designed for simple navigation by administrators and employees alike. This feature is an important consideration in hospitality training because many employees will have little time to devote to navigating complex systems. A user-friendly interface benefits managers as well as hospitality staff with very limited technical skills.
On-The-Go-Mobile Training
Like most advanced LMSs, TalentLMS offers on-the-go mobile training, which delivers training courses to employees directly on their mobile phones. This facilitates a more fun and simple online training platform for reviewing training materials. Staff can review relevant material at any time, allowing each team member to digest and retain information at their own pace.
Multi-Lingual Support
TalentLMS has an excellent multilingual support feature. This makes it suitable for training hospitality employees from various backgrounds. The multilingual support feature can benefit a diverse pool of employees by enabling them to communicate their concerns and keep them aligned with business standards across language barriers.
Key Takeaways about TalentLMS
TalentLMS is a dynamic LMS designed for the hospitality sector and offers a user-friendly interface and multilingual support. This can be advantageous for a large multinational team of employees who work together in the hotel industry.
A disadvantage is that this LMS lacks the ability to create more technical and complex course designs. In addition, some customer reviews have reported that TalentLMS has witnessed price spikes within the last few years. Smaller hospitality businesses with less revenue may find that this LMS is harder to work into their budget.
3. eHotelier LMS
EHotelier is a comprehensive eLearning platform designed for the hotel industry. It features customizable, role-based training to get staff ready to take on the challenges of the hospitality sector. Hotel managers can use eHotelier to train and onboard employees quickly.
The benefits of using eHotelier for hospitality companies are:
Customizable Training Programs
eHotelier uses smart tools to allow managers to move their existing hotel training programs online. From here, courses can be tailored to groups of employees by using the platform’s lesson templates. Managers can create quizzes to test each user’s knowledge and recognize their achievements with customized certificates.
Seamless Brand Integration
eHotelier can integrate with each hotel’s brand in order to match its look and aesthetic. Managers can use white-labeling capabilities to customize their online platform with their hotel’s logo, colors, and design. This provides a more cohesive and intentional online presence that aligns with the hotel’s vision.
Continuous Development Opportunities
eHotelier offers a CareerTrack program that is designed to offer continuous professional development for hotel staff. The training content in this program encourages frontline employees to obtain certificates in hospitality services before taking on roles at the supervisory, management, and executive levels. These courses are developed to foster continuous learning and motivate employees to move up in their careers within the hotel industry.
Key Takeaways about eHotelier LMS
eHotelier is a learning management system that is designed to specifically target employees working in the hotel industry. Customizable training programs let hotel managers move traditional hotel training online, creating a more interactive and enjoyable learning experience.
A drawback of eHotelier LMS is that customization is only targeted at the hotel industry. Other hospitality sectors, such as restaurants or event venues, may not find the platform dynamic enough for their business needs. Even though the eHotelier’s user interface is customizable, it lacks the functionality and robust features of newer and more advanced LMSs.
Which Hospitality LMS Is Best for Your Company?
The best LMS for your company will offer managers and business owners a platform that delivers digestible information and on-the-go training modules. This is often done through microlearning, which breaks down information into short and focused bites. LMSs such as Axonify excel in this area by offering AI-powered microlearning and tailored content.
TalentLMS and eHotelier are also very popular in the hospitality sector and can be used to speed up onboarding and upskilling. Determining the perfect LMS for your company will depend on your business’s specific goals for hospitality training, your managers’ and frontline workers’ preferred features, and the LMS that works best for your team.