Whatever your views on technology and AI, we finally have robot room service!
The M Hotel in SIngapore has introduced their new employee, AURA, an automated room assistant who can work the lift, navigate the hotel and deliver your room service.
But those who believe that robots shouldn’t replace humans, never fear.
Lee Richards, Millennium Hotels and Resorts’ vice president of operation says “The heart of hospitality is really about people, we are not simply replacing people with robots or technology. Instead, we want to use technology to further enhance our services.”
AURA is designed mainly for doing simple service operations such as providing fresh towels to a room or bringing simple room service orders, meaning human staff are free to get on with other tasks. For now check in, cleaning and most other staffing operations are still done the old fashioned way!
So for now AURA is an interesting addition to the roster at Singapore’s M Hotel and not a sign for the future.
Saying that, M Hotels are planning several robot additions including AURA’s brother, who can cook eggs to order. He is expected to be in service by 2018.
The M Hotel is based right in the high rise heart of downtown SIngapore, a stones throw from Marina Bay, Clarke Quay, the Financial Centre and Chinatown. Ideally located for business and leisure travellers, the M Hotel is aiming particularly for young and dynamic travellers.
Offering all the modern amenities including a 24 hour gym, excellent dining options and an outdoor swimming pool, M Hotel is a great spot to make the most of Singapore.
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If you’re heading to SIngapore or you’ve been to the M Hotel in Singapore, let us know your thoughts via the comments below.